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ITSM Evaluator's Checklist


IT's function within the business is changing. Now, in addition to being asked to "do more with less", IT is expected to prove its value to the business through greater alignment with strategic objectives, and to maximize availability and service levels for both internal and customer-facing applications. IT Service Management (ITSM) tools have proven invaluable in helping IT carry out these new functions.

The tricky part is choosing the right ITSM tools for your organization. Not all of them will feature the capabilities and characteristics that your IT operations need most.

This guide simplifies the evaluation process by providing an extensive checklist of over 100 factors to consider when choosing ITSM tools. Broken down into 17 main categories including cost model, ease of use, and other less obvious considerations, this checklist is an invaluable tool for IT decision-makers that want to take a systematic approach to evaluation to ensure they invest wisely in ITSM. Check it out here!

SERENA Software, Inc.
30 Jan 2013
30 Jan 2013
Microsoft Excel
Assessment Tool

This resource is no longer available.