Advanced Technologies Key to Next-gen Contact Centers
More often than not, businesses that are 4striving to improve the customer experience are being held back from fully engaging customers by their reliance on legacy technology and siloed organizational structures.
With so many channels through which to engage customers - traditional 800 numbers, social media, and live chats - agents need the right tools to help them balance customer interactions. Access this helpful e-guide to learn how equipping contact center agents with certain tools and technologies can boost customer service.
Discover what a Forrester Research analyst recommends when acquiring new contact center technologies, and find out how to address software integration requirements, social media challenges, and the growing need for accurate analytics.