Your organization interacts with customers across a variety of channels and touchpoints. Are you providing a consistently positive experience?

The key to retaining customers and attracting new ones resides in your ability to understand your customer’s wants and needs and deliver a personalized experience that meets – and preferably exceeds – their expectations. Watch this video to learn more about the business value of delivering an exceptional customer experience.

Vendor:

Oracle Corporation UK Ltd

Premiered:

19 Dec 2012

Language:

English