The mini-guide to social customer service

Social media has fundamentally changed the world of customer service and businesses today are presented with significant challenges and new opportunities.

Successfully implementing social customer service can lead to reduced service and support costs, however mishandling it can lead to devastating consequences. Review this social customer service guide to ensure your implementation is a success. Discover:

4 areas of customer service that are vital to social customer service success
The importance of adopting new ways of listening to customers
Why actively engaging with customers is imperative
And more.

Vendor:: Salesforce.com
Posted:: Feb 8, 2021
Published:: Jul 1, 2012
Format:: PDF
Type:: White Paper

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