The Social Business: Advent of a new age
As the world becomes more instrumented, interconnected and intelligent and the population continues to embrace social computing, today’s enterprises face the dawn of a new era – the era of the social business.
Organizations that successfully transform into a social business can potentially reap great benefits, including the ability to deepen customer relationships, drive operational efficiencies and optimize the workforce.
This paper outlines the need for organizations to deep dive into social business capabilities. Read on to learn how your business can become social through crafting the right blueprint relying heavily on networks, social and real-time collaboration, mobility and integration, how to deepen your customer relationships and the benefits associated with it, and so much more.