Social channels changing contact center certification

Social channels changing contact center certification

Cover

Companies can expect big changes in contact center certification beginning next year. Many will see overhauled programs for certifications that address the full range of channels, with emphasis on social media technology.

In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.

Vendor:
Salesforce.com
Posted:
Feb 8, 2021
Published:
Mar 20, 2012
Format:
PDF
Type:
eGuide
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