MANAGE and CONTROL IT services in the age of complexity.
In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Read more about how BSM focuses on:
- Connecting services to the underlying IT infrastructure regardless of provider
- Improving overall service quality
- Providing better visibility into onsite and cloud services
- And more