Tip Guide: Case History: How DCM helped one global company improve customer service everywhere

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This tip guide continues ebizQ.com's exploration of best practices in architecture and other aspects of case management. Inside, learn how one global institution built a dynamic case management (DCM) architecture to better serve its customers all over the world.

Vendor:
IBM
Posted:
Feb 8, 2021
Published:
Dec 5, 2011
Format:
PDF
Type:
eGuide
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