How analytics can add value to case management
This e-guide continues ebizQ.com's exploration of the role of analytics in successful case management. In this installment, ebizQ contributor Alan Earls offers:
* Strategies and tactics for successfully combining dynamic case management (DCM) and analytics.
* A Q & A with Constellation Research analyst (and ebizQ blogger) Michael Dortch, who shares insights and advice about DCM, analytics and a bigger-picture view of case management.