Using DCM and analytics for maximum impact
No question about it: Case management is an increasingly popular choice for organizations looking to improve efficiency, productivity, collaboration capability and, ultimately, the quality of service they provide clients and customers. Now many are taking their dynamic case management (DCM) efforts to the next level by applying analytics technology.
In this Tip Guide, ebizQ.com contributor Alan Earls offers practical advice for combining DCM and analytics, which can help users spot trends and glean other insights from case information. Readers will learn:
* Where the combination is likely to work best
* Where business process management (BPM) fits into the picture
* How to avoid pitfalls and problems in implementation