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As a consequence of tightening budgets and increasing uncertainties, government organizations are looking at how to leverage cloud computing as a model to ensure greater flexibility, lower costs, more-rapid provisioning and greater focus on areas that are more domain-specific. Their attitude often depends on the organizational culture, the level of maturity in dealing with vendors and the presence of one or more government shared-service organizations that act as preferred suppliers of services.
Some organizations are interested in purely using cloud-based services, as a complement or an alternative to services they currently source in-house or through other, more traditional sourcing options. Organizations that are more-mature or moreconfident about their internal delivery capabilities, look at cloud-based services as an opportunity to restructure and modernize the IT services they already provide. Others look at a hybrid approach, where internal and external cloud-based services co-exist to manage different workloads, and to face rapidly changing capacity requirements. However, we find that there is still some level of confusion about the actual roles and responsibilities of government organizations vis-a-vis the cloud.
Gartner has identified five different roles to help organizations articulate their options and decide which roles are most appropriate.