CW+: Analyst's take: The benefits of third-party SAP and Oracle support

CW+: Analyst's take: The benefits of third-party SAP and Oracle support


Organizations running mature SAP or Oracle applications experience significant ongoing savings from third-party support.  Nucleus found Rimini Street customers can reduce their annual license maintenance fees by at least 50 percent and avoid upgrade costs while extending the value of their software investment. Rimini Street provides third-party support and maintenance for Siebel, PeopleSoft, JD Edwards, and SAP software.  Its support services are provided for all Oracle Siebel product lines; Oracle PeopleSoft Enterprise HCM, FIN, CRM, EPM, SRM, SCM, Public Sector, and Campus Solutions; all Oracle JD Edwards product lines, and all SAP product lines.  Key features of Rimini Street support include: ƒ

Tax and regulatory updates, installation and upgrade process support, configuration support, application and repository fixes, documentation and customization fixes ƒ

Operational, performance, and interoperability support ƒ

Named regional primary support engineers and global account managers for each client and 24 by 7 support with guaranteed 30 minutes or fewer response time

21 Oct 2011
27 Dec 2010
5 Page(s)
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