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CW+: Compass: How benchmarking can identify IT savings
Driving cost efficiency remains a priority, and benchmarks offer a tried-and-true approach to honing the efficiency and quality of IT services. And while many organizations have achieved top performance levels, effective benchmarks continue to identify savings opportunities even in the tightest-run ships. In addition, benchmark analyses are proving to be critical to successfully managing broader transformational change, ranging from demand management initiatives to business process reengineering programs.
This Compass article examines different ways that benchmarks can help executives effectively improve and manage IT and business operations. Examples of recent client engagements are used to illustrate potential results.