Five Ways to Reduce Costs and Drive Higher Efficiencies in Government
This white paper describes five cost reduction strategies, supported by concrete examples of government agencies that have improved quality of services to citizens while cutting costs. You'll read how:
* New York State Department of Taxation and Finance saved more than US$889 million over the past five years thanks to the IBM Tax Audit and Compliance system, while processing refunds faster.
* City of Madrid reduced emergency response time by 25% by combining information from various sources and improving process management.
* Social services agencies streamlined eligibility determination and benefits calculation while reducing improper payments.