Analyst Report: Case Management Automation - Facilitating Compliance
There is a significant opportunity for organizations to extend automation efforts to case-based processes - not only because it will help ensure better, more informed decision making even as caseloads increase, but because it will also facilitate compliance with security, record retention, standard operating procedures, and a host of other mandates. This paper discusses how the intersection trends in case-based processes and compliance are making automation a requirement, not a luxury. It also highlights the tasks within a case that can be automated and the compliance implications of doing so. Lastly, ESG outlines some of the compliance benefits when automation is achieved as well as the pitfalls organizations may encounter if they continue to rely on manual efforts to deal with a growing number of case-based processes.