Speech Analytics: The Simple Definition
As Speech Analytics continues to become mainstream while the complexity of acquiring, deploying and using this technology decreases, the rate of uptake will continue to accelerate. However, the deployment of a Speech Analytics solution is only the beginning of a process that will deliver the benefits of previously unavailable insight. The sooner Speech Analytics is deployed, the sooner an organization will reap the benefits, and the greater will be the window of opportunity to create a competitive advantage.
But what is "Speech Analytics," exactly, and why is it important? Find out how the latest wave of Speech Analytics offerings are used in call center communication today and what the benefits are.