Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits:

• Support operations are more efficient
• Customers help themselves
• The organization continually learns from its customers

Read this paper to learn about delivering knowledge-driven CRM to develop and maintain lasting relationships.

Vendor:

Consona Corporation

Posted:

17 Jun 2011

Published:

01 Oct 2010

Format:

PDF

Length:

5 Page(s)

Type:

White Paper

Language:

English