Case Study: Children’s Hospital of Philadelphia
The Children’s Hospital of Philadelphia (CHOP) is a leading pediatric hospital based in Philadelphia, Pennsylvania. The hospital’s department of Pathology and Laboratory Medicine, which collects and analyzes patient specimens in specialized laboratories, needed to improve processes to meet the demands presented by the hospital’s growth. Specifically, the department sought to improve its data analysis and operational management processes. With the help of operational consultancy USC Consulting Group, the department implemented a management solution based on Microsoft business intelligence technologies. As a result, the department has gained more insight into its data and has automated reporting processes, which has helped reduce laboratory result turnaround times by 50 percent. Department employees have improved communication, and supervisors can manage more effectively.