Expert Tips: Making ITSM Part of Your IT Strategy

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Without a doubt, you know the economy is in a recession and organizations are struggling. As a result, IT budgets have been slashed, with the inevitability that heads have been cut and non-critical projects have been put on hold or cancelled. In this environment, some management teams have elected to cut funding for process improvement initiatives, including IT Service Management (ITSM) efforts, which can place them at a disadvantage both during the downturn and especially during the recovery.

What management needs to understand is that having effective and efficient processes aids IT during a downturn and readies organizations for when the economy improves. Efficient and effective processes are needed not just to control costs and risks, but also for IT to sustainably deliver services that meet the needs of the business now and in the future.

Continue reading to learn more about making ITSM part of your IT strategy.

TechTarget CIO
Feb 8, 2021
Jan 28, 2011
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