IBM Service Management for the Intelligent Utility Network
The current utilities environment requires companies to drive down costs while increasing the ability to monitor and control utility assets. Yet due to aging infrastructure, many utilities operate without the benefit of real-time usage and distribution loads - while also contending with limited resources for repair and improvement. Even consumers, with climate change on their minds, are demanding that utilities find more innovative ways to help them reduce energy consumption and costs.
One of the key challenges facing the industry is how to take advantage of new technologies to better manage the delivery of service to customers today and into the future. While introducing this new technology, utilities must keep data and networks secure to be in compliance with critical infrastructure protection regulations. IBM Service Management for the Intelligent Utility Network provides a blueprint as well as key capabilities for getting started. View this paper to learn more.