Data Center Service Management: A New Imperative for Managing Today's Data Centers
DCSM, an extension of the IT Service Management (ITSM) discipline, helps organizations evolve to a higher level of process maturity within the data center. Through the use of DCSM, organizations will be able to successfully progress from the use of ad hoc tools and limited processes into an integrated entity with access to real-time information, a holistic view into the overall data center and actionable information for valuable decision support. DCSM is the new business imperative to effectively and efficiently manage the data centers of today and in the future.
To appropriately apply the principles of DCSM, a comprehensive enterprise solution must be able to provide significant levels of control over the infrastructure, manage processes, conduct robust measurements and reporting, proactively plan for changes and deliver real-time monitoring in the data center. Aperture VISTA® is the only enterprise-wide solution to be able to deliver all aspects of DCSM with a multidimensional perspective and in a visual format to meet the challenges organizations face.