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Managing IT Complexity: A CIO Roundtable Discussion


The past years have seen IT organizations struggle with issues of service development, deployment, and delivery. Forrester believes that these issues are directly linked to the increased complexity of IT, born from technology’s diversity and exponential growth. The necessary balance between managing existing services and the ability to deploy new services has been, in many cases, desperately skewed toward the former. We believe that this is a clear sign that these IT organizations are close to the point where their ability to take on new projects will be nullified by the workload generated to keep existing systems alive. As in any typical queuing system reaching its saturation point, any increase in workload would result in an unpredictable response time. We also believe that all organizations will eventually reach this breaking point and that the only remedy will be a radical rethinking of IT management and of the tools that support IT management. These tools will actually abstract IT complexity to make it controllable and manageable.


JP Garbani Vice President and Principal Analyst at Forrester Research

J.P. Garbani’s expertise is in the IT management software and IT operations market, and his work with Forrester Research examines the shifting industry dynamics caused by economic pressures and new technologies such as virtualization on the IT organization. He has several decades of experience as an IT technology designer and marketer, and he has broad experience in designing advanced technology solutions in industrial and commercial applications and bringing them to market.

Alan Bolt CIO at ASG

Alan Bolt is responsible for ASG’s global IT initiatives, including information services, quality assurance, corporate development and support of mission-critical systems, network services and global facilities. Since 1991, he has been instrumental in building ASG’s world class technology infrastructure, which has enabled rapid growth and continues to support ASG’s expansion plans. He has more than 30 years of IT industry experience in technology, retail, manufacturing, and government sectors.

ASG Software Solutions
Aug 12, 2010, 11:00 EDT (15:00 GMT)

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