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When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This solution included CallManager, Unified Contact Center Express, and Unity Unified Messaging. The benefits gained include an integrated communications system, improved customer service, access to call statistics, better internal workflow and shared workloads.

Vendor:

CDW Corporation

Posted:

Feb 8, 2021

Published:

Sep 1, 2009

Format:

PDF

Type:

Case Study