Case Study: Unified Communications and Indiana University Medical Group

Case Study: Unified Communications and Indiana University Medical Group

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When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This solution included CallManager, Unified Contact Center Express, and Unity Unified Messaging. The benefits gained include an integrated communications system, improved customer service, access to call statistics, better internal workflow and shared workloads.

Vendor:
CDW Corporation
Posted:
Feb 8, 2021
Published:
Sep 1, 2009
Format:
PDF
Type:
Case Study
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