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ITSM guidance: ITIL V3 Update

Learn from Sharon Taylor, Chief ITIL V3 Architect, as she discusses the evolution of the ITIL community and what benefits your firm can gain from ITIL V3. Also discover how ITIL V3 enables fast-track certification for previous users of ITIL V2.


Sharon Taylor Chief Architect for Version 3 of ITIL As chief ITIL architect, Taylor oversaw the work of the advisory committee on the ITIL refresh, a process that lasted for over three years and which introduced major changes. She is also the chair of the International Executive Board of the IT Service Management Forum (itSMF), a non-profit organization with 53 chapters around the world.
SkillSoft Corporation
07 Aug 2009

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