Presentation Transcript: A Framework for Assuring IT Service Quality and Performance

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Service, according to ITIL, is based on the use of Information Technology and supports the Customer's Business Process. An IT Service is made up from a combination of people, processes and technology and should be defined in an Service Level Agreement. Learn about a framework for assuring IT service quality and performance.

 

In this video transcript with expert Jim Metlzer, learn about service assurance goals including:

    Enabling effective business processesExhibiting acceptable performanceSecurityCost-effectivenessManageable
Vendor:
CA Technologies.
Posted:
Feb 8, 2021
Published:
Jul 9, 2009
Format:
PDF
Type:
Presentation Transcript
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