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Mistakes users make implementing ITIL

Cover
Learn how to overcome common mistakes that organizations make within the first year of an ITIL implementation by:

  • Hiring dedicated ITIL communications personnel
  • Being an actively engaged and visible CIO during the entire process to effectively communicate messages
  • Placing a high priority on ITIL projects and constructing an "ITIL Dream Team" to execute these objectives

Speaker

Graham Price IT Management Consultant, Pink Elephant Graham Price is an IT Management consultant at Pink Elephant. Operating through many offices across the globe, Pink Elephant is the world's #1 supplier of ITIL and ITSM conferences, education and consulting services. To date, close to 200,000 IT professionals have benefited from Pink Elephant's expertise. Pink Elephant has been championing the growth of ITIL worldwide since its inception in 1989 - longer than any other supplier - and was selected as an international expert to contribute to the ITIL V3 project - as authors of V3's Continual Service Improvement book and through representation on the International Exam Panel.
Vendor:
SkillSoft Corporation
Premiered:
01 Jun 2009
Language:
English

This resource is no longer available.