TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service Software
TMA needed to streamline and automate its manual customer service process to reduce customer resolution times and improve satisfaction. Parature Customer Service software reduced time on manual administrative activities by 25 percent. The team closes tickets 25 percent faster. Four times as many customers now report being "satisfied" with customer service, and the number of dissatisfied customers dropped in half.