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Strategies for Supporting Next-generation Networks: Proactive, Predictive & Preventive

As service providers compete to roll out advanced end-user services over next-generation networks (NGNs), they must consistently meet accelerating customer performance and service expectations to maintain their competitive edge. A key component in balancing these efforts is the development of a new maintenance model that goes beyond conventional product-level support.

This white paper dimensions the two-stage evolution from today's prevalent product level support model to network-level support and ultimately to service-level support. It then details the four key ingredients of the service-level support methodology and reveals how this methodology provides the tools for seamless end-to-end proactive monitoring and maintenance that optimize service availability, reduce operating costs and allow service providers to focus on service enhancements for revenue growth.


Peter Peng Director, Alcatel-Lucent Peter has over 20 years of experience in managing, developing, and marketing telecommunications solutions for the global service providers. Peter is currently leading the development of nextgeneration solutions serving global carriers’ multi-vendor network support needs. Prior to his current role, he was Director of Application Planning & Portfolio Management, responsible for network planning & design, technical marketing, and portfolio planning of optical networking products. In this capacity, he advised numerous telecommunications operators worldwide in the development of long-haul, metropolitan and access networks.
Richard Jordan Solution Architect, Alcatel-Lucent Richard is the technical leader for development of Alcatel-Lucent’s End-to-End Service Availability Support offer for IPTV, IMS, and UMTS network technologies. During Richard’s 22 years as a scientist in the telecommunications industry, he has led many major projects from concept to delivery. He is an expert in the optimization of next-generation network technologies, OSS architecture, and network management solutions.
Robin Plessl Director, Alcatel-Lucent Robin is a leader in the Alcatel-Lucent Technical Support Product Management team with responsibilities that include market launch of the End to End Network Support Service for Next Generation Networks and Multi-vendor support. She has over 25 years experience in the communications industry, supporting both enterprise and carrier customer markets. Her specific areas of expertise are research & development, engineering, solution/product management, supply chain, and sales.
05 Aug 2008
01 Aug 2008
12 Page(s)
White Paper

This resource is no longer available.