The Business Case for Better Problem Resolution Processes

The Business Case for Better Problem Resolution Processes

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There's a process that your development and testing teams follow every day that does NOT add any business value and, in fact, WASTES nearly a third of the their time - time that could and should be spent developing more functionality into new releases, testing applications more thoroughly, and improving initial release quality: application problem resolution. Forrester Consulting conducted an anonymous telephone survey of 150 managers, directors, and VPs of application development to determine the business impact of application problem resolution:

  • How much developer and tester time does application problem resolution consume?
  • What makes application problem resolution processes more or less efficient?
  • What are the IT, business, and opportunity costs associated with application problem?

Read the results of the study in, "The Business Case For Better Problem Resolution Processes"

Vendor:
BMC Software, Extending Value with Identify Software
Posted:
06 Dec 2007
Published:
01 Nov 2007
Format:
PDF
Length:
12 Page(s)
Type:
White Paper
Language:
English
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