The Business Case for Better Problem Resolution Processes

The Business Case for Better Problem Resolution Processes


There's a process that your development and testing teams follow every day that does NOT add any business value and, in fact, WASTES nearly a third of the their time - time that could and should be spent developing more functionality into new releases, testing applications more thoroughly, and improving initial release quality: application problem resolution. Forrester Consulting conducted an anonymous telephone survey of 150 managers, directors, and VPs of application development to determine the business impact of application problem resolution:

  • How much developer and tester time does application problem resolution consume?
  • What makes application problem resolution processes more or less efficient?
  • What are the IT, business, and opportunity costs associated with application problem?

Read the results of the study in, "The Business Case For Better Problem Resolution Processes"

BMC Software, Extending Value with Identify Software
06 Dec 2007
01 Nov 2007
12 Page(s)
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