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Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities

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The adoption of ITIL frameworks to address service management needs is growing at such a fast pace that it can only be matched by the proliferation of mobile technology. By mobilizing ITSM capabilities, IT staffs can increase efficiency, improve processes and optimize systems across all major ITIL disciplines. Attend this Webcast to learn how your organization can increase service level agreement standards, better prioritize and respond to critical issues and improve help desk management overall.

This Webcast reviews the best practices and business drivers for mobilizing ITSM applications. Learn more about the benefits of mobilizing service management capabilities and ITIL disciplines, including:

  • Information capture to enable the use of detection, prioritization and correction capabilities
  • Constant incident and change monitoring
  • Automatic recording of updates to incidents, change requests, work logs and configuration items
  • Increased business satisfaction
  • Reduced support call duration and volumes

 

Speakers

Peter Keller Senior Marketing Manager, Research In Motion Mark Lloyd ITSM Business Manager, Vettro Doug Mueller CTO for the Service Management Business Unit, BMC Software
Vendor:
BlackBerry
Premiered:
Nov 27, 2007, 13:30 EST (18:30 GMT)
Format:
Multimedia
Type:
Webcast
Language:
English

This resource is no longer available.