This resource is no longer available

Developing and Using Balanced Scorecard Performance Systems

Effective performance management requires efficient business strategies and operations to deliver quality products and services. Increasing pressure on private businesses and performance improvement pressure on public organizations are driving the need for quality strategy execution and efficient operation. Read this paper to learn how a balanced scorecard can improve performance management in your organization by:

  • Aligning vision and mission with customer requirements and day-to-day work
  • Allowing better management and evaluation of business strategies
  • Monitoring operation efficiency improvements
  • Building organizational capacity and communicating progress to all employees

This paper discusses how to develop a balanced scorecard system, issues that organizations have faced in implementing scorecard systems and examples of organizations that have taken the balanced scorecard approach.


Howard Rohm Executive Director, The Balanced Scorecard Institute Howard Rohm is Executive Director of the Balanced Scorecard Institute and an international trainer, consultant and facilitator. Howard developed the Institute’s Nine Steps to Success™ Balanced Scorecard framework, and has consulted and taught the framework to several thousand participants in 13 countries. The Institute has domestic and international private sector, public sector, and not-forprofit clients in defense, energy, utilities, education, pharmaceuticals, housing, health care, insurance, transportation, Federal and state government, municipal government, finance, information technology, and mining.
Larry Halbach Deputy Director, The Balanced Scorecard Institute Larry Halbach is Deputy Director of the Balanced Scorecard Institute and an international consultant and facilitator. He has over 25 years of experience with IBM and as an insurance executive and consultant in strategic planning, Balanced Scorecard development and implementation, and information technology management.
17 May 2007
01 Aug 2005
23 Page(s)
White Paper

This resource is no longer available.