Why CRM? The Business Case for Customer Relationship Management

Why CRM? The Business Case for Customer Relationship Management

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Forward-looking organizations are investing in customer relationship management (CRM) technology to support the adoption of more customer-centric strategies. But Although CRM software can deliver a wealth of benefits, many companies fail to appreciate that technology is just one component of a successful CRM initiative. The most successful companies approach CRM as a complete business strategy, focused on improving the way a company markets to, sells to and provides service to customers.

Download this white paper to learn how to implement a comprehensive CRM strategy that results in greater employee, partner, and customer satisfaction by addressing the key components central to any CRM initiative:

  • Effective customer segmentation.
  • Integrated multi-channel strategy.
  • Well-defined business processes.
  • The right skill sets and mindsets.
  • The right technology.
Vendor:
Oracle Corporation
Posted:
Mar 2, 2007
Published:
Jul 1, 2006
Format:
PDF
Type:
White Paper
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