With today's business almost entirely dependent on IT services, the need to more effectively manage IT operations is gaining momentum. IT complexity mixed with poor change management has translated into poor service quality, lack of IT efficiency and increasing operational costs.

ITIL has emerged as a way to address this problem by providing a common framework to IT operations and better supporting an alignment between IT and business services. This white paper reviews the benefits of ITIL and how ITIL-based process automation can:

• Provide consistent and reliable IT activity
• Bridge data and application silos
• Align activity between departments
• Enable performance, tracking and reporting