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ITIL Best Practices for Configuration Management: An IT Service Management Process Map

Cover
IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. Each map details each ITIL process, the ITIL process activities that must be navigated to achieve ITIL process goals, and the integration points that must be considered for process optimization. The objective of the Configuration Management process, as defined in ITIL, is to provide a logical model of the infrastructure or a service by identifying, controlling, maintaining, verifying and reporting of configuration Items in existence including their version, constituent components and relationships.

Along each journey careful attention is given to how technology plays a critical role in both integrating ITIL processes and automating ITIL process activities.

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Vendor:
CA Technologies.
Posted:
01 Nov 2006
Published:
01 Jun 2006
Format:
PDF
Length:
9  Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.