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Remodeling the Call Center for Efficiency and Effectiveness

Cover
Five9, Inc. proves that call centers don't have to be expensive, complex or even foreign. New technology approaches are enabling call centers to gain advantages of lower costs while maintaining employment levels in the U.S. By making the phone center infrastructure available virtually anywhere, call centers can effectively go to where the talent is rather than locate in high rent and expensive labor markets. XACT TeleSolutions began switching to an Internet-based approach a few years ago in an attempt to save on equipment and real estate costs. What XACT discovered in the process is that they were able to recruit from a broader population of potential agents, regardless of geography. All of the technology is provided by Five9 for a flat per user monthly fee. All call center operations and maintenance services are included in the monthly fee and managers can log in to analyze activity, listen to calls, and give feedback to agents.

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Vendor:
Five9
Posted:
28 Nov 2005
Published:
24 Nov 2005
Format:
PDF
Length:
3  Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.