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What Will It Take to Keep Support Costs Down?

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In the small to medium business space (1 - 1,000 headcount) hosted CRM solutions are having a significant impact and is set to play an important part in the development of CRM and customer support organizations. In fact, the overall hosted CRM space is expected to total approximately $500M in 2005. Learn about the security benefits of hosting a CRM solution, the flexibility of change and choosing the right CRM solution.

Pick up details and best practices directly from a customer who lowered service costs-yet improved service levels-using Supportforce to:

  • Boost agent productivity and response times
  • Standardize customer service processes
  • Improve service consistency and customer satisfaction

Speakers

Sanjay Popli VP, salesforce.com Evan Kirchheimer Analysis Director, Datamonitor Tom Pringle Analyst, Datamonitor Marc Galante Senior Analyst, Nelnet
Vendor:
Salesforce.com
Premiered:
Nov 30, 2005, 09:00 EST (14:00 GMT)
Format:
Multimedia
Type:
Webcast
Language:
English

This resource is no longer available.