Optimizing the VoIP-Enabled Contact Center and Enterprise
This document explains how IP Telephony impacts customer interaction recording and analysis, as well as how emerging solutions from companies like Witness Systems can support organizations as they migrate to or deploy IP telephony.
- Vendor:
- Witness Systems Inc.
- Posted:
- 03 Feb 2004
- Published:
- 01 Jul 2004
- Format:
- PDF
- Length:
- 5 Page(s)
- Type:
- White Paper
- Language:
- English