Efficient business processes are the key to success for any company, especially in the telecommunications (Telco) industry. In this informative resource, learn how you can improve Telco business processes and discover the BPM tools necessary to close process gaps.
Learn how to have a successful transition to NFV open source by gaining valuable insight on how open source for NFV applications will require service providers to adopt new ways of designing, deploying and supporting their network infrastructure.
This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.
To implement successful competitive transformation programs, operators need to understand user trends. Read this paper to find out more about the current trends and how you can be more competitive.
Telecom networks are evolving thanks to new technologies such as 5G. This evolution will affect various types of organizations, internet service providers (ISPs) and available services. In this e-guide, learn why it is critical for ISPs to explore 5G and its capabilities now, in order to determine how to offer 5G services and support customers.
This video depicts vital capabilities that master data management (MDM) can enable, enhance or simplify, such as: Improving up-sell and cross-sell opportunities including targeted bundles, compiling past product histories, generating household views and assessing lifetime customer value.
Smart building management specialist SensorFlow topped the telecommunications category for the APAC Innovation Awards with its project to re-architecture its entire platform. The project had 3 initiatives - reduce cost, improve data-driven decision making, and implement a real-time business intelligence dashboard for its customers.
There are many potential uses of 5G networks when they become mainstream. But how close are we to actually achieving them? Some network equipment makers and telcos predict that such services are expected to arrive between 2020 and 2021. Find out about 5G and its current rate of adoption in this ComputerWeekly handbook.
An issue looking at the way we all work looking at the way technology has changed the options for us all with an update on home working, holiday emailing and unified comms.
Australia has been touted as a leader in 5G and some industries look set to start benefiting soon. In this ComputerWeekly trend watch handbook, focused on business IT in Australia and New Zealand, find out more about successful 5G use cases and the opportunities they present.
