Ford Motor Company: analysing warranty performance to reduce costs

Ford Motor Company: analysing warranty performance to reduce costs

Cover

Gerald Cohen and Rado Kotorov discuss Ford Motor Company’s experience of using Information Builders’ WebFOCUS product to analyse repair efficiency, dealer warranty cost performance and other statistics.

Previously, Ford dealers were wading through information presented in rows and columns. But now they can use purposive, domain-specific, operational performance apps. They were also getting hard-to-interpret comparative statistics, which are now more digestible.

The new Business Intelligence apps have allowed Ford to save tens of millions of dollars per year in covered warranty expenses. Ford reduces costs while its dealers can instantly identify anomalies and isolate problems.

Vendor:
ComputerWeekly.com
Posted:
Jul 12, 2021
Published:
Jan 30, 2017
Format:
PDF
Type:
Essential Guide
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