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Making the most of social, SaaS, cloud, mobile and more

Critical factors such as social media, mobile, and cloud are dramatically reshaping the case management landscape. And they’ve helped reveal plenty of new applications and opportunities for the approach.

In this e-guide, ebizQ.com Site Editor Anne Stuart takes a multi-faceted look at the use of collaboration and social networking strategies and tools for case management. Gain a big-picture introduction to collaboration and related trends, including insights from several industry thought leaders.

These are also closely related to: "Business Agility Insights Issue 3"

  • Tips for promoting effective worker collaboration

    For a growing number of companies today, collaboration is no longer a “soft,” nice-to-have concept—it’s an essential component for competitive differentiation.

    In this Tip Guide, you will learn:

    • How organizations can promote and support effective worker collaboration
    • How managers can provide effective governance for collaborative efforts.
    • And more

    Read on to discover some of the mistakes to avoid in community governance initiatives.

  • Creating a SOA Integration Strategy

    If you're operating in a modern IT environment, it's probably pretty complex, filled with varied, disparate applications and systems. As a result, integrating this heterogeneous landscape can be quite the challenge - that's where SOA and middleware appliances come in.

    This expert e-guide explores the benefits of middleware integration and why they've become so popular for today's IT environments. Also, get an in-depth look at three real-life SOA integration projects and how they succeed in connecting applications and processes.

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  • Paper free – are we there yet?

    In this comprehensive report, AIIM Market Intelligence takes an in-depth look at the amount of paper in the office, the impediments to removing it, the take up of digital mailrooms and multi-channel capture, and the increasing exploitation of mobile and cloud.

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  • RPA vs. BPM: How are they different?

    Robotic process automation and business process management are complementary partners in driving digital transformation initiatives. RPA has received a lot more publicity in recent years, but BPM is an essential discipline and a key enabler in scaling RPA projects. Here are the main differences between these process-oriented initiatives.

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  • Infographic: Business Process Management

    An infographic highlighting what buyers are telling us about their next business process management buy. Including top purchase drivers, top features and the top vendors being considered for purchase.

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  • Key Drivers for Adopting SaaS Financial Applications

    Read this e-guide to learn about today's key drivers for SaaS financial applications adoption, as well as what's currently available when it comes to selecting your cloud provider.

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  • Expert guide: Best enterprise content management software of 2022

    Enterprise content management (ECM) software can be an expensive, heavily involved purchase, so it's important to understand options before arriving at a decision. In this expert guide, we listed 10 important ECM platforms to consider while making a buying decision.

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  • The ultimate guide to Robotic Process Automation (RPA)

    Robotic process automation is a hot commodity in today's enterprises -- its impact has been described as transformational and disruptive. Still, RPA software is not without risks. In this e-guide, we explain everything you need to know for a successful RPA implementation, from the basics to analysis of where this rapidly evolving market is headed.

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  • SOA Dos and Don’ts: Application Integration Tips For The CIO

    Gartner reports that markets aligned to data integration and data quality tools are on an upward swing, set to push IT spending to $38 trillion by 2014. In this E-Guide, learn tips for application integration strategies.

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  • Computer Weekly Buyer's Guide to services for digitisation and IoT

    In this 13-page buyer's guide, Computer Weekly looksat the use of mid-sized nearshore IT service providers, choosing a cloud-based platform, and how to manage the huge volume of IoT data.

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  • Drive digital transformation by changing ITSM processes in tandem

    If digital transformation is on your CIO agenda, then a top-of-class ITSM strategy had better be also. In this expert guide, Emily McLaughlin, Content Development Strategist at searchCIO, converses with several notable CIOs who identify their organizations' biggest ITSM pain points, including business-user expectations and risk.

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  • Case study: Strategic growth with desktop virtualization

    Thanks to a decade-long partnership with Anunta, a top business process management (BPM) provider has driven digital transformation through desktop virtualization, telephony migration, and cloud solutions, enhancing workforce productivity and flexibility. Access this case study now to learn how you can deliver similar results for your business.

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  • Low-Code Adoption Framework

    With the rapid pace of digital change in today’s enterprises, if an organization does not have enough qualified talent to handle the workflows and constant change, then it’s time to take a different approach and consider the “citizen developer”. By adopting a low-code/no-code approach, businesses can keep up no matter what. Read on to see how.

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  • Robotic Process Automation blends into AI for thoroughly modern ERP

    Robotic Process Automation has emerged in recent years as one way to modernise the ERP systems that run the entire gamut of business processes for many organisations. Download this e-guide and read more about how the advance of the robots continues.

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  • New generation Business Process Management meets Agile and AI

    In this e-guide we find out how in its IT-centric guise, Business Process Management has been developing since the mid-2000s, and, more recently still, influenced by agile software development techniques and the renaissance of artificial intelligence/ machine learning.

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  • A Computer Weekly Buyer's Guide to Customer Experience

    Discover how to craft data-first CRM strategies and get tips about coordinating data sources for effective CRM, 5 ways to reduce risks for Salesforce deployments, and the pros and cons of current CRM software offerings.

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  • Financial Management Systems Broken, But CFOs Still Not Sold On SAAS

    This expert e-guide describes the value of software as a service (SaaS) financial management software, examines adoption trends, and offers advice regarding when and how to consider system replacement. Read on to learn more now.

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  • How to use containers in an HCI environment

    In this week's Computer Weekly, we examine how the fashion world and clothing retailers are using technology to better understand customers. Brexit continues to dominate conversation in the UK tech sector – we find out the hopes and fears of the industry. And we look at how to use OpenStack in a hyper-converged infrastructure. Read the issue now.

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  • CW APAC, Sep 2021: Buyer's guide to robotic process automation

    In this handbook, Computer Weekly looks at the adoption of robotic process automation in APAC and where the technology fits in the wider automation landscape

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  • Why integration and automation are two sides of the same coin

    For a while now, organisations have been approaching integration and automation separately. But according to Allan Teng, Workato's managing director, that should not be the case. In this interview, learn about Workato's integration-led approach towards automation and why it makes sense for organisations.

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  • Pros and cons of major CRM providers

    In this issue of Computer Weekly, as the UK votes for a new government, examine the digital policies in the manifestos of the Conservative, Labour and Liberal Democrat parties, and hear what IT trade body TechUK would like to see for the tech sector from the next administration. Read the issue now.

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  • Getting the best out of robotic process automation

    IT leaders are used to doing more with less, but the pandemic has forced many organisations to reassess whether the way processes have always been run, is optimal. With people having to work from home, many organisations have needed to automate previous manual tasks, in order to remain operational.

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  • CIO Trends #7: Nordics

    This e-guide features articles outlining how Norway's tax office is fighting economic crime through the use of the latest IT, why Nokia has been at the centre of an investigation following a blackmail scandal and what caused Visa's global payment system to go offline in June 2018.

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  • How CPM Software Points to Future Financial Risks and Opportunities

    This expert e-guide from SearchFinancialApplications.com discusses why corporate performance management (CPM) software has become a financial planning necessity.

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  • Enterprise CIO Decisions: Managing the Mobile Workforce

    Read this exclusive CIO Enterprise Decisions E-Zine for case studies and expert insight into some of the most prevalent mobile issues facing CIOs today.

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  • A Computer Weekly buyer's guide to Automating business processes

    Automating business processes can save time and money. In this 15-page buyer's guide, Computer Weekly looks at how BPA can expand into new areas, the opportunities artificial intelligence has to offer and why it's so important to assess what's working optimally.

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  • How to implement ITSM and establish a strategy beyond IT metrics

    In this expert e-guide, learn how one CIO was able to leverage ITSM to improve business processes as well as incorporate the ITSM strategy to a mobile workforce.

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  • Global IT Priorities Report 2016

    Benchmark your IT spending plans with our in-depth study of IT spending priorities from around the world.

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  • CIO Trends #7: Middle East

    In this e-guide, read about smart city initiatives in the Gulf Cooperation Council countries as well as why Saudi Arabia has sent a delegation to the bustling tech hub in the US - Silicon Valley. Also find out how a rare fault caused Visa's global payment system to go offline.

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  • Best practices for introducing tablets in your enterprise

    There is a lot of hype around tablets, but many companies are still weighing their benefits. This expert e-guide explores the top reasons businesses should consider these devices and offers advice for keeping them secure once they have been implemented.

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  • Computer Weekly – 25 April 2023: Aston Martin Formula One: Driven by data

    In this week's Computer Weekly, we speak to Aston Martin Formula One's Clare Lansley to find out how digital transformation helps the team to move further up the F1 grid. We explore how automation and AI is helping businesses tackle rising costs and also look into the maturity of Industry 4.0 initiatives. Read the issue now.

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  • Modern Infrastructure e-zine CIO edition: Managing the next-generation data center

    This special CIO edition of Modern Infrastructure e-zine demonstrates how today's data center technologies are fully intertwined with business strategies. Read now to uncover why CIOs should be considering cloud computing and data center transformation as a business issue first, and a technology issue second.

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  • Computer Weekly – 3 September 2019: From IT disaster to digital innovation at RBS

    In this week's Computer Weekly, we meet the man brought in to turn around the technology at RBS Group after its catastrophic IT outage. We examine the latest best practice in securing mobile devices in the enterprise. And we look at progress towards "passwordless" security. Read the issue now.

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  • CIO Trends #7: Benelux

    In this e-guide we take a look at some of the challenges and opportunities facing CIOs. There are few more difficult challenges than those brought about by cybersecurity threats - find out why SMEs in the Netherlands are struggling with this. Also find out how united action in the Netherlands could help solve the huge problem of Ddos attacks.

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  • Expert e-book: The trend toward cloud HR software

    Check out this issue of industry insider e-zine Business Applications Digest to get a taste of what the new website SearchFinancialApplications.com has to offer, including articles on cloud human resources (HR) software, the challenges of the 'bring your own device' (BYOD) phenomenon, corporate performance management (CPM) software, and more!

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  • Managing and Optimizing the Call Center

    In this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech analytics software, guidance applications, predictive analytics, and other tools.

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  • Drilling to the Core of Better CEM

    This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more.

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  • Information Security Essential Guide: Strategies for Tackling BYOD

    Let this e-book from our independent experts be your guide to all things related to mobile security in the face of the BYOD trend. Inside, you'll get helpful insight that will help you understand the ins and outs of mobile device management technologies, how to tackle the problem of mobile application security, and much more.

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  • October Essentials Guide on Mobile Device Security

    The October issue of Information Security offers advice on controlling the onslaught of employee-owned devices in your workplace, mitigating the risks of mobile applications, and changing your thought process when it comes to securing the consumerization of IT.

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  • IT in Europe - May 2012

    While network access control (NAC) technology seemed to disappear into the great beyond just a year ago, it is ready to resurface with a vengeance. However, the technology will need to resurge with better controls, especially as the consumerisation of IT and bring your own device (BYOD) trends overtake the enterprise.

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  • FAQ: 8 burning questions regarding data protection today

    This SearchDataBackup.com e-brief featuring backup expert Brien M. Posey covers how IT can protect mobile data, the pros and cons of managing your own recovery site and the most recent advances in the virtualization market.

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  • MicroScope – December 2020: Reasons to be positive for 2021

    In this issue, discover why the continued digital transformation trend means 2021 is looking good for the channel. Also read how business processes can be optimised by adding artificial intelligence to the mix, and how the channel is looking at the challenge of sustainability

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  • A guide to developing modern mobile applications

    A key ingredient of eBusiness is the ability to offer customers the very best user experience, irrespective of whether they use a web browser, a mobile browser or a mobile app. In this guide, we explore the challenges organisations face in managing the numerous ways customers can transact with businesses.

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  • Engaging Customers: New Lessons around Customer Behavior

    This expert e-guide counts down five customer experience management (CEM) practices that drive success. Also inside, learn how one organization executed an effective mobile CEM strategy. Read on to learn more.

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  • Welcome to the new world of network management

    In this e-guide we will explore how the role of the network manager is undergoing radical change as the world of networking moves into the cloud with the transition towards software-defined, virtualised infrastructures and begins to incorporate elements of automation and machine learning.

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  • Guide to Flexible Working

    This guide from Vodafone explains how to introduce flexible working, what technologies to consider and how to succeed at implementation.

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  • Endpoint Management - IT handbook

    Access this expert IT handbook for an in-depth look at the at endpoint management techniques and technologies that your organization should consider.

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  • Discover how data analytics and IoT work together to transform the IT industry

    In this week's Computer Weekly, our UK salary survey shows that IT leaders are benefiting from generous bonuses as tech becomes part of mainstream business. We find out how the internet of things is transforming the railway industry. And the CIO of the Williams F1 team explains how data analytics is boosting race performance. Read the issue now.

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  • How automation can drive testing and QA success

    This case study will reveal how a leading sports-fashion retail business was able to integrate an automated testing solution and leverage parallel testing by partnering with Qualitest. Read on to learn how they sped up testing processes and improved performance for their ecommerce platform.

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  • Advanced mobile device management software capabilities to consider

    In this expert guide, learn what capabilities you should look for in a software solution that can help ensure successful deployment and management of mobile devices within your enterprise.

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  • Computer Weekly – 11 July 2017: The data analytics behind the Wimbledon tennis championships

    In this week's Computer Weekly, we find out how the All England Lawn Tennis Club is working with IBM to use data analytics to engage with fans of the Wimbledon championships. We examine whether IT automation will kill jobs or solve the skills gap. And we look at the issues around data portability in the cloud. Read the issue now.

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  • Mobile Device Management Systems Help Mitigate BYOD Risks

    This whitepaper will help you learn how mobile device management (MDM) can be used to mitigate the risks associated with mobility and BYOD. Learn more about multi-platform MDM, lifecycle management, enforcing compliance, and other topics.

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