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Customer Experience Exchange E-Zine Issue 2

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Measuring, Monitoring and Improving Customer Experience

By: TechTarget Customer Experience

Type: eGuide

Today’s organizations are realizing that improving customer experience management (CEM) strategies can provide a substantial competitive advantage – but implementing a successful CEM improvement strategy can be difficult.

Check out our exclusive CEM expert guide to learn  essential strategies for improving the customer experience and discover 10 simple, inexpensive ways to improve the customer experience, including:

  • Create a well-balanced customer experience team
  • Give customers a personalized experience
  • Act on customer feedback
  • And more.

These are also closely related to: "Customer Experience Exchange E-Zine Issue 2"

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    Deepening Customer Experience: Analyzing, Optimizing and Integrating CEM

    By: TechTarget Customer Experience

    Type: eGuide

    With customer experience management (CEM) crossing multiple departments and IT systems, how should organizations tackle the enormous task of mapping out a CEM transformation?  It isn’t a quick or inexpensive undertaking, but it can offer significant rewards if you are able to sift through all the customer experience analytics options and choose the best one for you company.

    Check out this E-Guide to learn how to make the best choice for your company.  Included are tips on:

    • Using CEM technology to craft a single view of the customer
    • Planning and allocating resources for CEM
    • And much more.

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    Integrating multiple channels to build a single view of the customer

    By: TechTarget Customer Experience

    Type: eGuide

    With so many ways for customers to interact with companies, it’s imperative to create a single view of the customer from multiple channels in the contact center. And while customer experience management (CEM) technology is important, CEM is about so much more.

    It’s also important to focus on implementing the right processes to facilitate collaboration across different departments and multiple applications.

    This expert resource describes proven strategies to optimize resources for CEM and integrate multiple channels to build a single, cohesive view of the customer.

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  • Call Center Tips: Bridging the CEM Chasm

    By: TechTarget Customer Experience

    Type: eGuide

    Check out this expert e-guide with advice from Forrester analyst Art Schoeller, as he explores how to harness social media channels in your call center via an "outside-in" strategy. Read now to learn how to reach all customer touchpoints and achieve 100% visibility into your end-to-end customer interactions.

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  • Guide to Customer Experience Management Best Practices, Technologies Reader

    By: TechTarget Customer Experience

    Type: eGuide

    This guide consists of articles that shed light on the new technologies shaping CEM today and offers advice on strategies and best practices organizations can use to optimize customer relations, increase profit and keep up with their consumers.

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  • Call Center Tips to Optimize Agent Performance

    By: TechTarget Customer Experience

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    This E-Guide examines how Workforce management tools and other CEM technologies can help agents prioritize and meet performance standards.

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  • Drilling to the Core of Better CEM

    By: TechTarget Customer Experience

    Type: Ezine

    This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more.

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  • Marketing strategies to improve customer understanding

    By: TechTarget Customer Experience

    Type: eGuide

    In our customer-centric market, the voice of the consumer is having a major effect on day-to-day business decisions. This expert e-guide reveals tips and advice to help readers utilize marketing strategies to best improve the customer experience and understanding.

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  • Solution Spotlight: Creating a Strong Customer Experience Management Strategy

    By: TechTarget Customer Experience

    Type: eGuide

    In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.

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  • A Computer Weekly e-Guide to CRM

    By: TechTarget ComputerWeekly.com

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    We take a look at the fundamental do's and don'ts of Customer Relationship Management. Including examples of how companies are utilizing it to their advantage and how to avoid making mistakes in the world of building bridges with your customers.

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  • Boost CEM with chief customer officer

    By: TechTarget Customer Experience

    Type: eGuide

    Access this exclusive resource to find out about the value of a chief customer resource officer. Read on to learn more about their duties and responsibilities and how they can help you organization refocus on the increasingly important customer experience management.

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  • 3-2-1 Contact: The Call Center in a Multichannel World

    By: TechTarget Customer Experience

    Type: eGuide

    There's no ignoring it - the role of the contact center is drastically changing, and your agents need the tools to keep up with increasing customer demands. In this expert e-guide, explore how you can modernize the tools in your contact center to empower agents to meet the constantly shifting demands of customers.

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  • Solution Spotlight: Tie Contact Center and IT for Strong Customer Experience Management

    By: TechTarget Customer Experience

    Type: eGuide

    It is a reality for many organizations that the IT department and contact center have a big gap in communication and collaboration leading to frustration and project delays. This exclusive resource will help you learn how to bridge the communication gaps between these two departments and set common goals to deliver a seamless customer experience.

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  • Is Your Contact Center Ready for an Overhaul?

    By: TechTarget Customer Experience

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    Modernizing contact centers isn't easy - it can require a lot of time and money, which is why many organizations are hesitant. This expert E-Guide addresses the difficult question - when is right time to overhaul contact center technology? And how can you ensure that the right technologies are put into place?

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  • eGuide Digital Marketing: Tips For Connecting With Your Customer

    By: TechTarget Customer Experience

    Type: eGuide

    There are many new tools that claim to enhance customer experience management (CEM) strategies, including social and mobile channels. However, such initiatives can backfire if companies employ the wrong strategies. In this e-guide, learn how to best leverage digital marketing and CEM technologies to gain a deeper understanding of your customers.

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  • SearchCRM.com E-Guide: Optimizing the customer experience with CRM

    By: TechTarget Customer Experience

    Type: eGuide

    This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions.

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  • Advanced Technologies Key to Next-gen Contact Centers

    By: TechTarget Customer Experience

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    Access this helpful e-guide to disscover what a Forrester Research analyst recommends when acquiring new contact center technologies- find out how to address software integration needs, social media challenges, and the growing need for accurate analytics.

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  • Contact center leader’s guide to mastering WFH

    By: Hinduja Global Solutions

    Type: eBook

    With 80% of today’s contact center agents reporting that they work from home, it’s clear to see just how much of the landscape has transformed. However, many still face the same challenges. So, how can businesses best overcome these hurdles while still meeting hybrid and remote expectations? Browse this guide to learn more.

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  • From Disney to dishwashers: Digital CRM to change customer experience

    By: TechTarget Customer Experience

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    Access this expert e-guide to uncover how CRM has changed the entire customer experience and how this kind of technology can truly benefit your organization.

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  • Supporting a Multichannel Contact Center

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    Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle.

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  • Engaging Customers: New Lessons around Customer Behavior

    By: TechTarget Customer Experience

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    This expert e-guide counts down five customer experience management (CEM) practices that drive success. Also inside, learn how one organization executed an effective mobile CEM strategy. Read on to learn more.

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  • Business communications tips for a competitive edge

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    Building a strong business communications foundation can be a difficult task. Between identifying your weak spots to finding the right solutions, many organizations can be hesitant to begin their building journey. So, how can you tailor your communications foundation to your needs? Dig into this guide to learn more.

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  • CCaaS 101: CX leader’s guide for success

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    With more and more organizations now working to prioritize customer experiences, many have started to revamp their contact centers in order to keep up with changing expectations and new standards.To do so, companies have begun to leverage cloud-based infrastructures and CCaaS solutions. Browse this guide to learn more.

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  • What Tools are New in the Contact Center?

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    This E-Guide takes a look at the latest advanced contact center technologies that can help agents better anticipate customer needs and accelerate the resolution of customer cases.

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  • Why should you migrate your contact center to the cloud?

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    The recent push for cloud migration has a lot of customer service leaders questioning what it means for their contact centers and other legacy systems. However, if you’re not keeping up with these migration trends, you’re falling behind. Browse this guide to learn more.

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  • Contact center leader’s guide to improving CX journeys

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  • Developing the right social CRM strategies for improved customer service

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  • CX leader’s guide for overcoming 5 issues in contact centers

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    With 81% of today’s customers reporting that they expect faster service in contact centers due to advances in technology, it has become critical for organizations to live up to these new standards in order to keep consumers satisfied. However, meeting these expectations is easier said than done. Browse this guide to learn more.

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  • Customer Experience Exchange E-Zine: Issue 3

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    In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

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  • Customer experience insights guide

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    In this e-guide: Software for marketing, from content marketing through customer experience management to marketing automation, and the rest, has not been as central to the vision of CIOs as ERP and the full panoply of IT infrastructure: storage, security, networking, data centres, and all of the above delivered by way of the cloud.

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  • Keeping up CX with cloud contact center solutions

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  • Five Contact Center ChatGPT Prompts You Can Use Right Now

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  • How to increase your contact center’s ROI

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  • Report: Balancing human & digital engagement as a bank

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  • Enterprise Strategy Group analysis of Sprinklr Social Ultimate for omnichannel CX

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  • Business Value of ServiceNow HR Service Delivery

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