This video case study explores how the right Wi-Fi solution has allowed the National Exhibition Centre (NEC) – an event and conference venue with 2.1 million annual visitors – to provide wireless connectivity to thousands of concurrent heavy-bandwidth users.
It's not uncommon for business to have scenario like this: all your performance metrics are giving you the green light, but your customers are still complaining about poor quality service. Unfortunately, simply measuring the performance of your IT systems and components isn't enough to ensure top-notch user experience.
Analysts have predicted that 2014 will see the creation of "executives with no idea about IT sourcing" due to the many changes that digitisation will bring to IT outsourcing. In this issue CW Europe's outsourcing editor looks at how digitisation and consumerisation are changing the IT department.
IT services are the building blocks of any successful IT Service Management (ITSM) strategy. But how do you choose the right services to manage and develop? Find out in this expert e-guide, where you'll learn about the importance of building a successful ITSM strategy and how to adapt ITSM with today's changing technologies.
In this e-guide, gain essential knowledge of recent developments around IT services. Read on to learn why success entails more than delivering snazzy services, and why enterprise architects are working to bring SOA and master data management (MDM) efforts together.
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