This white paper examines the top five characteristics of IT infrastructure leaders. Read on to learn what these qualities are and discover where your organization stands in terms of IT management.
Access this case study to see how a leading logistics service provider leveraged 3 IT service management (ITSM) tools in a single portal without interrupting its mission-critical IT services during the integration.
This second white paper in a series on Cloud Computing Reference Architecture focuses on the activities, processes, and requirements that cloud players need to follow in order to ensure a successful delivery of cloud services. It addresses the three active cloud players that may be involved in delivering cloud services to cloud consumers.
This case study explores how the Psychiatric Hospital of the University of Basel set up a workspace management system that supported its existing Microsoft environment and SQL infrastructure, as well as met ITIL best practices.
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