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If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Epicor Software Corporation

Infor - ERP LN
sponsored by Infor
SOFTWARE DEMO: Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.
Posted: 04 Sep 2008 | Premiered: 04 Sep 2008

Infor

Cloud Computing and Open Source: IT Climatology is Born
sponsored by Eucalyptus Systems
WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

Eucalyptus Systems

Configuration Assessment: Choosing the Right Solution
sponsored by Tripwire, Inc.
WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.
Posted: 08 Jan 2009 | Published: 01 Jul 2008

Tripwire, Inc.

Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007

eGain Communications Corp.

Eight Essential Helpdesk Tools Every MSP Needs
sponsored by Solarwinds N-able
WHITE PAPER: Everyone knows that you need the right tools for the job. The problem is that there are so many tools on the market that it is hard to determine which are best for your business. Access this white paper to learn about the eight must-have tools for your MSP business.
Posted: 20 Apr 2016 | Published: 06 Apr 2016

Solarwinds N-able

Case Study: Increased Storage Performance Boosts Customer Satisfaction
sponsored by Kaminario
CASE STUDY: In this case study, witness how DAS Health eliminated application performance bottlenecks with an all-flash array solution that improved their data management and I/O speeds. Read on to learn how you can manage your future storage growth and provide seamless customer service with this flash storage system.
Posted: 26 Apr 2016 | Published: 26 Apr 2016

Kaminario

Self-Service 2016: Is It Time to Appoint an Omnichannel Guru?
sponsored by Genesys
WEBCAST: In this upcoming webinar happening on May 4, learn how omnichannel customer engagement will change the way you offer self-service and interact with your customers. Register now to learn about Irish telecom company eir's journey to delivering a great customer experience through personalization.
Posted: 15 Apr 2016 | Premiered: May 4, 2016

Genesys

Improve Business Agility with a Comprehensive Business Process Management Strategy
sponsored by Red Hat
WHITE PAPER: Access this resource to learn about a comprehensive BPM strategy that can empower you to foster collaboration between IT and business users, improve agility and speed time-to-market, increase operational efficiency, and more.
Posted: 08 Apr 2016 | Published: 31 Dec 2015

Red Hat

Delivering a Digital Customer Experience for Today’s Mobile Consumer
sponsored by Mitel Networks Limited
WHITE PAPER: Today's customers demand flexibility from their digital interactions. Discover how you can provide seamless, satisfying digital experiences to your customers through email, text, web chat, and social media by downloading this white paper now.
Posted: 04 May 2016 | Published: 04 May 2016

Mitel Networks Limited
 
 
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