Business of Information Technology  >   Business Processes  >   Customer Service  >  

eservice

RSS Feed    Add to Google    Add to My Yahoo!
eserviceReports
 
If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Epicor Software Corporation

Cloud Computing and Open Source: IT Climatology is Born
sponsored by Eucalyptus Systems
WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

Eucalyptus Systems

Configuration Assessment: Choosing the Right Solution
sponsored by Tripwire, Inc.
WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.
Posted: 08 Jan 2009 | Published: 01 Jul 2008

Tripwire, Inc.

Infor - ERP LN
sponsored by Infor
SOFTWARE DEMO: Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.
Posted: 04 Sep 2008 | Premiered: 04 Sep 2008

Infor

Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007

eGain Communications Corp.

Bridge the Gap Between Business and IT with Red Hat Jboss BPM Suite 6
sponsored by Red Hat
WHITE PAPER: In this resource, discover a BPM suite that helps bridge the gap between business and IT, empowering non-technical and technical users alike to define and manage business processes across the enterprise
Posted: 18 Apr 2014 | Published: 30 Sep 2013

Red Hat

Contact Center Metrics for Customer Experience Success
sponsored by Desk.com (A Salesforce Company)
EGUIDE: In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring contact center and organizational performance, and learn how you can transform metrics into a world-class customer experience.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

Desk.com (A Salesforce Company)

SYSPRO 7 ERP Software: Features and Functionality
sponsored by SYSPRO
WHITE PAPER: This white paper takes an inside look at the features and functions of SYSPRO's latest ERP release, describing how these capabilities lay the groundwork for success in the modern business world.
Posted: 09 Apr 2014 | Published: 31 Dec 2013

SYSPRO

Vodafone Germany Adopts HP's Flexible Retail Applications
sponsored by Hewlett-Packard Company
WEBCAST: This webcast highlights the upgraded applications solution that Vodafone's German retail stores chose to help better manage purchase processes, inventory, and service contracts so that employees could spend more time better servicing customers.
Posted: 25 Mar 2014 | Premiered: Mar 25, 2014

Hewlett-Packard Company

Is it Time to Purchase a new ERP?
sponsored by Epicor Software Corporation
WHITE PAPER: With careful selection, planning, and aggressive goal setting, you can operate pain-free and better than ever by implementing a new ERP. This whitepaper lays a solid foundation for those contemplating a purchase.
Posted: 18 Mar 2014 | Published: 29 Feb 2012

Epicor Software Corporation
 
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement