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If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Epicor Software Corporation

Cloud Computing and Open Source: IT Climatology is Born
sponsored by Eucalyptus Systems
WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

Eucalyptus Systems

Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007

eGain Communications Corp.

Configuration Assessment: Choosing the Right Solution
sponsored by Tripwire, Inc.
WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.
Posted: 08 Jan 2009 | Published: 01 Jul 2008

Tripwire, Inc.

Infor - ERP LN
sponsored by Infor
SOFTWARE DEMO: Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.
Posted: 04 Sep 2008 | Premiered: 04 Sep 2008

Infor

Electric Company Utilizes SAP Solutions to Transform Their Business
sponsored by OpenText
CASE STUDY: Learn how one electricity company gained control of their information and improved business processes by utilizing SAP solutions.
Posted: 18 Dec 2014 | Published: 31 Dec 2013

OpenText

10 Strategies for Enhanced Web Self Service
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Learn how your organization can solve more customer issues via self-service, and uncover 10 strategies for enhanced web self-service.
Posted: 10 Dec 2014 | Published: 10 Dec 2014

Oracle Corporation UK Ltd

Wine.com Elevates Customer Experience with Next Generation ADC
sponsored by Radware
CASE STUDY: This white paper highlights how one particular retailer was able to increase its website performance significantly with the help of a virtual appliance load balancer and virtual application delivery controllers.
Posted: 05 Dec 2014 | Published: 05 Dec 2014

Radware

A Communications Solution to Bank On: Summerland Credit Union
sponsored by NEC
CASE STUDY: Find out how advanced call center software helped one organization support staff communications needs in addition to business productivity and customer service drivers.
Posted: 21 Nov 2014 | Published: 31 Dec 2011

NEC

How to reap the full benefits of BPM
sponsored by K2
WHITE PAPER: This white paper addresses how to tackle process improvement through the design and modeling phase, execution and integration, and more. Discover how using outside tools, systems and methodologies makes it easy to build your apps in a familiar environment, integrate with cloud and on-premises LOB systems, and incorporate social platforms.
Posted: 25 Nov 2014 | Published: 25 Nov 2014

K2
 
 
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