eservice

WHITE PAPER: IT operations are evolving in a number of ways. Some of the obvious changes include virtualization and the cloud. However, there are 5 less obvious trends that are changing the dynamics of IT operations, each of which is explained in this white paper.

Posted: 03 Apr 2012 | Published: 03 Apr 2012

WHITE PAPER: Read this white paper to find out how SAP users can play a key role in enabling their organizations to improve business processes. Also, learn about a sustainable and measurable “user-centric” approach to business process improvement.

Posted: 25 May 2012 | Published: 25 May 2012

WHITE PAPER: In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.

Posted: 01 Mar 2012 | Published: 01 Mar 2012

EGUIDE: Access this expert e-guide to discover strategies to improve IT help desk services with vendor support. Inside, learn to respond efficiently to increased customer demand.

Posted: 01 May 2012 | Published: 01 May 2012

WHITE PAPER: Want to improve your business agility and efficiency without losing your current business processes? Look to application modernization. Read this case study to discover how a government agency was able to achieve operational flexibility and efficiency by modernizing its applications to a service-oriented architecture (SOA).

Posted: 15 Mar 2012 | Published: 15 Mar 2012

WHITE PAPER: Read this white paper to learn how to integrate your operations into a new structure acquired through mergers and acquisitions; align your IT operations into a single platform; enhance customer service; increase the productivity of your global workforce; and bolster supply chain efficiency.

Posted: 14 May 2012 | Published: 14 May 2012

WHITE PAPER: Access this essential white paper to learn how to implement an effective dispatch strategy in your help desk. Learn about benefits like efficient ticket handling, increased credibility with your clients and more.

Posted: 25 Apr 2012 | Published: 25 Apr 2012

EGUIDE: Read this SearchCRM.com e-guide to gain a better understanding of building a multichannel contact center and eight tips for enhancing the customer service in your contact center.

Posted: 24 Feb 2012 | Published: 24 Feb 2012

WHITE PAPER: There is a new customer with which every online business must contend. Armed and empowered, they are leveraging a multitude of channels and a myriad of devices to stay “connected” to their favorite sites. What makes the connected customer tick? Find out in this paper by Lauren Freedman of the e-tailing group.

Posted: 01 Mar 2012 | Published: 01 Mar 2012

EGUIDE: This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions.

Posted: 09 May 2012 | Published: 09 May 2012