Assessment Cross-Channel Experience Assessment
sponsored by IBM
WHITE PAPER:
This paper offers information on rapidly developing a cross-channel strategy that reflects current customer trends and priorities, assesses a company’s Channel Capability Maturity, and helps to determine optimal future maturity needed to support the channel strategy.
Posted: 17 Nov 2011 | Published: 17 Nov 2011
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Gartner: Social, mobile and analytics to push CRM through 2015
sponsored by Infor CRM
EGUIDE:
This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years.
Posted: 08 Feb 2012 | Published: 08 Feb 2012
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Are your online customers struggling? Learn how to increase satisfaction and drive revenues
sponsored by Tealeaf
WHITE PAPER:
Knowing why a customer is dissatisfied with your company's online interaction is essential to successful online marketing. Read this white paper to learn about Customer Struggle and how you can eliminate it from your online customer interactions.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
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Executive Brief Smarter Commerce is redefining value chain visibility
sponsored by IBM
WHITE PAPER:
Putting the customer at the center of your operations is not a new idea, but truly operationalizing this strategy can be challenging. Read this paper to find out how to improve collaboration and visibility for your customers and partners and deliver consistent and predictable outcomes by synchronizing your entire value chain.
Posted: 17 Nov 2011 | Published: 17 Nov 2011
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Building a Strong Customer Experience
sponsored by Infor CRM
EGUIDE:
Read this e-guide from SearchCRM.com to learn how American Express and Yahoo tackle customer service with their own twists, how to communicate through multiple channels and ways to craft a single customer view through CEM technology.
Posted: 09 Jan 2012 | Published: 09 Jan 2012
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Netflights.com uses Tealeaf in the call center to help generate 20% of all revenue
sponsored by Tealeaf
CASE STUDY:
To better differentiate in a highly competitive environment, Netflights.com decided that improving customer experience for its website, needed to be a key strategic initiative. This paper describes how Netflights.com leveraged Tealeaf for unprecedented visibility into their online channel, dramatically improving customer service and as a result.
Posted: 04 Nov 2010 | Published: 04 Nov 2010
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Gain competitive advantage by using Customer Experience Management Solutions to extend brand value
sponsored by Tealeaf
PODCAST:
In this podcast, industry expert Rebecca Wettemann discusses how companies can balance customer experiences and brand promotion without creating conflict.
Posted: 30 Dec 2011 | Premiered: 30 Dec 2011
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How to retain customer loyalty in the competitive retail market
sponsored by Infor CRM
WHITE PAPER:
Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.
Posted: 16 Jan 2012 | Published: 16 Jan 2012
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Create an Online Customer Feedback Loop with Your Call Center
sponsored by Tealeaf
WHITE PAPER:
Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
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Unlock the Value of Social Media Data
sponsored by Hewlett-Packard Limited
WHITE PAPER:
Read this paper now to learn how you can implement social data practices into your current customer analytics program.
Posted: 05 Jan 2012 | Published: 05 Jan 2012
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