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Quick Guide: Getting to Grips with Service Desk Metrics
sponsored by Citrix Online UK
WHITE PAPER: This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.
Posted: 05 Apr 2011 | Published: 05 Apr 2011

Citrix Online UK

Oracle Enterprise Repository and Oracle Service Registry for SOA Governance
sponsored by Oracle Corporation
DATA SHEET: Service-oriented architecture (SOA) is an entirely new approach to IT that connects people, process, and technology in a dynamic, distributed environment; however, it also increases system complexity. Read this data sheet to learn how together, Oracle Enterprise Repository and Oracle Service Registry create a solid foundation for SOA governance.
Posted: 14 May 2009 | Published: 14 May 2009

Oracle Corporation

Pentaho BI 4 Launch
sponsored by Pentaho Corporation
PRESENTATION TRANSCRIPT: This presentation transcript is an in-depth look at Pentaho's BI 4 Enterprise Edition, a user-driven BI system. Read to learn about the latest features including: interactive reporting, data discovery capabilities, and new user interface.
Posted: 28 Oct 2011 | Published: 28 Oct 2011

Pentaho Corporation

Enhancing the Customer Experience with Loyalty Management
sponsored by SAP America, Inc.
WHITE PAPER: By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business.
Posted: 27 Apr 2009 | Published: 27 Apr 2009

SAP America, Inc.

Measuring the Business Impact of Support
sponsored by Citrix Online UK
WHITE PAPER: Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.
Posted: 16 Jul 2010 | Published: 16 Jul 2010

Citrix Online UK

Stages of Transformation: The Demand-Driven Journey Begins with the End
sponsored by SAP America, Inc.
WHITE PAPER: This Report is intended to map the journey companies are making to build demand driven Value Chains. It includes a four-stage maturity model, and identifies the projects and appropriate technology components needed to transition through each stage.
Posted: 18 Sep 2008 | Published: 18 Sep 2008

SAP America, Inc.

How Does your Service Measure Up? Getting to Grips with Metrics
sponsored by GoToAssist
WHITE PAPER: This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.
Posted: 19 Jul 2011 | Published: 19 Jul 2011

GoToAssist

Getting Started with Business Process Management
sponsored by SoftwareAG Inc., USA
WHITE PAPER: In this whitepaper, you will learn about the different entry points for BPM, ways of ramping up process initiatives, organizational and cultural challenges that BPM practitioners face, and the critical success factors for BPM.
Posted: 06 Feb 2009 | Published: 06 Feb 2009

SoftwareAG Inc., USA

Mortgage Company Uses DataFlux Technology to Improve Reporting, Manage Compliance
sponsored by DataFlux Corporation
CASE STUDY: Read how using DataFlux technology, this financial company implemented a data governance program, creating more complete and accurate data and drastically reducing the time needed to comply with Federal reporting regulations.
Posted: 14 Jan 2009 | Published: 14 Jan 2009

DataFlux Corporation

Best Practices: 10 must-have metrics and benchmarks for better recruiting
sponsored by SuccessFactors
WHITE PAPER: To maximize company performance, you need the best talent – and the best talent comes from superior recruiting. This resource counts down 10 must-have metrics and benchmarks for better recruiting.
Posted: 25 Feb 2014 | Published: 25 Feb 2014

SuccessFactors
 
 
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