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Discover How Mobility Unites Physical and Electronic Commerce
sponsored by Toshiba
WHITE PAPER: This white paper explains the opportunity that mobility offers in terms of enhancing operations and processes across the entire shopping experience. This allows retailers to empower managers, associates and consumers today while future-proofing their business against ongoing technological advancements and evolving consumer preferences.
Posted: 06 May 2014 | Published: 31 Jan 2013

Toshiba

Does Your Planning & Forecasting Consider Risk? It Should.
sponsored by IBM
WHITE PAPER: Incorporating risk information into the planning process you can reduce risk and include both risk and performance metrics in your measures and incentives.This white paper explains why Risk-Adjusted Planning should be a goal for your organization. Create a culture that embraces risk management as a chance to optimize performance.
Posted: 11 Feb 2015 | Published: 13 May 2011

IBM

Multichannel Contact Centers: Metrics and Realities
sponsored by Five9
EGUIDE: This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside.
Posted: 03 Jun 2014 | Published: 03 Jun 2014

Five9

How Does your Service Measure Up? Getting to Grips with Metrics
sponsored by GoToAssist
WHITE PAPER: This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.
Posted: 19 Jul 2011 | Published: 19 Jul 2011

GoToAssist

Optimizing the Virtual Environment
sponsored by uptime software inc.
WHITE PAPER: In this white paper, you'll find both the pitfalls of virtual monitoring and management, and how to navigate the maze of competing virtual monitoring and management vendors. In the end, you'll have a clear idea of what solutions will work for you.
Posted: 29 Sep 2010 | Published: 29 Sep 2010

uptime software inc.

Workforce Data in the Boardroom - Communicating Metrics to Boards of Directors
sponsored by SuccessFactors
WHITE PAPER: This resource offers insight to help you communicate workforce performance and productivity data to senior executives using the right human capital metrics.
Posted: 26 Feb 2014 | Published: 30 Sep 2011

SuccessFactors

JBoss Operations Network: Measuring Business Impact and ROI
sponsored by Red Hat
WHITE PAPER: In today's economic climate, IT organizations are looking for ways to achieve cost savings in the short term. Based on this study, the IT organizations achieved this goal by realizing an average payback period for JBoss Operations Network of a short 5.3 months - recovering their initial investments well within the first half-year of deployment.
Posted: 16 Feb 2011 | Published: 16 Feb 2011

Red Hat

Contact Center Metrics for Customer Experience Success
sponsored by Desk.com (A Salesforce Company)
EGUIDE: In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring contact center and organizational performance, and learn how you can transform metrics into a world-class customer experience.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

Desk.com (A Salesforce Company)

Pentaho BI 4 Launch
sponsored by Pentaho Corporation
PRESENTATION TRANSCRIPT: This presentation transcript is an in-depth look at Pentaho's BI 4 Enterprise Edition, a user-driven BI system. Read to learn about the latest features including: interactive reporting, data discovery capabilities, and new user interface.
Posted: 28 Oct 2011 | Published: 28 Oct 2011

Pentaho Corporation

Show How Marketing Makes Money: A 5-Step Plan for Proving ROI
sponsored by Vtrenz, Inc
WHITE PAPER: This white paper outlines a simple plan to help ensure the outcome of your evaluation efforts both meaningful and manageable.
Posted: 26 Jun 2008 | Published: 01 Jan 2007

Vtrenz, Inc
 
 
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