Service Desk to Service Management - IT Service Management Strategies for Success
sponsored by FrontRange Solutions Inc.
WHITE PAPER:
Access this resource for insights to help ease the transformation from service desk to service management, including the 4 requirements for an effective IT Service Management (ITSM) platform, how to develop a holistic governance framework to minimize compliance costs, and the underlying principles of the newest version of ITIL (ITIL V3).
Posted: 21 Dec 2011 | Published: 21 Dec 2011
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Technology Industry Survey 2012
sponsored by ComputerWeekly.com
WHITE PAPER:
This exclusive research reveals what IT professionals really think about technology, their employers, and their careers
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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Simplify Your Path to The Cloud
sponsored by Hewlett-Packard Company
WHITE PAPER:
This white paper takes a closer look at HP CloudSystem, a comprehensive, integrated technology system that enables enterprises to build, manage, and consume services across all cloud environments. Discover the three easy steps you should take to provide a solid foundation for your data center.
Posted: 25 Jan 2012 | Published: 25 Jan 2012
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Computer Weekly – 20 December 2011: Read this week’s issue, featuring: retail IT issues for Christmas; the cost of software failure; the founder of agile development
sponsored by ComputerWeekly.com
EZINE:
In this week's issue of Computer Weekly, we look at the key technologies that retailers are turning to for IT-enabling customers' Christmas shopping. We examine research revealing the huge cost of application software that fails to meet requirements; and we talk to one of the pioneers of agile software development. Download the new issue now.
Posted: 19 Dec 2011 | Published: 19 Dec 2011
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Ovum: CIO trends for 2011
sponsored by ComputerWeekly.com
WHITE PAPER:
The CIO needs to ensure that the IT function is in a position to help the organization benefit from opportunities that present themselves, creating a flexible IT environment that can exploit existing and emerging technologies to best advantage.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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Evaluation of managed print service suppilers
sponsored by ComputerWeekly.com
WHITE PAPER:
In Quocirca’s evaluation of major providers of Managed Print Services (MPS) in Europe, Quocirca found that Xerox and HP lead the pack, due to their global scale and broad service capabilities. The analysis also showed that Ricoh and Lexmark have gained considerable ground, demonstrating effective maturity and service delivery excellence.
Posted: 24 Oct 2011 | Published: 24 Oct 2011
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CW+: 500 Club case study: The Royal Mail approach to supplier relationship management
sponsored by ComputerWeekly.com
WHITE PAPER:
Your IT department and your suppliers are at loggerheads. There is a culture of one-upmanship and awkwardness on both sides. It’s not quite war, but its getting there. What do you do?
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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Business Services Innovation: How Top CIOs Take the Lead
sponsored by Hewlett-Packard Company
EGUIDE:
Industry leaders share their experiences turning IT business service ideas into effective moneymakers that also strengthen customer relationships.
Posted: 09 Dec 2011 | Published: 09 Dec 2011
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Optimizing Service Desk Value
sponsored by FrontRange Solutions Inc.
WHITE PAPER:
In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs.
Posted: 23 Dec 2011 | Published: 23 Dec 2011
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Medical Image Storage Solutions
sponsored by Comport Consulting
EGUIDE:
In today’s cloud-centric storage era, healthcare providers are looking for the best of the best in terms of imaging software & services. A newly-implemented system should improve both patient care and productivity, and be cost-effective and easy to navigate as well. Check out this SearchHealthIT.com guide to learn more about these technologies.
Posted: 13 Oct 2011 | Published: 13 Oct 2011
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CW+: Special Report on CA Technologies
sponsored by ComputerWeekly.com
WHITE PAPER:
CA Technologies is one of the world’s largest independent software companies with revenues of $4.4bn (£2.7bn). The IT infrastructure supplier specialises in software products that help users manage their mainframes and distributed computing environments.
Posted: 20 Oct 2011 | Published: 20 Oct 2011
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Bringing Order to Healthcare IT Chaos
sponsored by Dell, Inc. and Microsoft
WHITE PAPER:
Aging IT systems, shrinking budgets, and inefficient, paper-based processes are creating an unsustainable and error-prone work environment. This white paper reveals the major obstacles to EHR adoption and explores the cost benefits of virtualization with Hyper-V.
Posted: 13 Sep 2011 | Published: 13 Sep 2011
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MidMichigan Health - Case Study
sponsored by VMware, Inc.
CASE STUDY:
This case study examines how MidMichigan Health reduces costs and makes it fast and easy for clinicians to access medical records and healthcare applications so they can spend more time with patients.
Posted: 11 Jan 2012 | Published: 11 Jan 2012
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Computer Weekly buyers guide: Mobile technology
sponsored by ComputerWeekly.com
WHITE PAPER:
As CIOs face increasing demands from end-users for access to mobile technologies, organisations are realising that mobile technologies can create profitable business opportunities.
Posted: 20 Oct 2011 | Published: 20 Oct 2011
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Strategy Guide to Business Risk Mitigation for Healthcare
sponsored by Intel and HP
WHITE PAPER:
If a server goes down in a hospital, it is a matter of life and death. In this paper, learn how healthcare IT managers are keeping their data centers up and running 24/7 with an infrastructure that is robust enough to support new healthcare IT initiatives, including Electronic Medical Records systems.
Posted: 21 Mar 2011 | Published: 21 Mar 2011
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Strategy Guide to Business Risk Mitigation for Healthcare
sponsored by HP and Intel
WHITE PAPER:
Access this resource to discover how you can maintain an effective disaster recovery strategy with a converged infrastructure solution.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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Application Performance Management: The End User is King
sponsored by CA Technologies.
WHITE PAPER:
A key component of operating a successful IT infrastructure is application performance management (APM), for which business transaction management (BTM) plays an important role in ensuring a positive end-user experience. APM helps organizations focus on end-to-end monitoring, measuring, and resolution of end-user problems.
Posted: 20 Jan 2012 | Published: 20 Jan 2012
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