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eCRM Reports
 
How Modern ERP Solutions can help Manufacturers Reshore Production
sponsored by Infor
WHITE PAPER: Read this brief to learn more about modern ERP systems like cloud deployment can play a role in your ability to respond to changing global conditions.
Posted: 19 Jan 2015 | Published: 31 Dec 2014

Infor

Industry Experts Share Their Thoughts on the World of Customer Experience
sponsored by [24]7
WHITE PAPER: Find out what 5 pros have to say about their customer experience journey and find out how you can apply their best practices to your own.
Posted: 22 Oct 2014 | Published: 30 Sep 2014

[24]7

Computer Weekly – 13 January 2015: The internet-enabled car of the future
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we report from CES in Las Vegas, where car makers gave a glimpse of how the internet of things is going to improve the driving experience. We look at the price wars in the public cloud market and assess what it means for enterprise IT. And we start our buyer's guide on software-defined everything. Read the issue now.
Posted: 09 Jan 2015 | Published: 09 Jan 2015

ComputerWeekly.com

The Latest Contact Center Advancements
sponsored by Genesys
ANALYST REPORT: Gartner recently released the Magic Quadrant for Contact Center Infrastructure 2014, an annual report analyzing the contact center infrastructure vendors. Gartner positions vendors based on Completeness of Vision and Ability to Execute.
Posted: 16 Sep 2014 | Published: 16 Sep 2014

Genesys

Mutual Fund Giant Securely Encrypts Multiple Customer Applications in the Cloud
sponsored by CipherCloud
CASE STUDY: This case study features a Boston-based investment services company, and reveals how they made the switch to cloud applications successfully.
Posted: 23 Sep 2014 | Published: 23 Sep 2014

CipherCloud

Developing the right social CRM strategies for improved customer service
sponsored by IBM
EGUIDE: The following solution spotlight examines the steps business should undertake to ensure the seamless integration of social CRM into existing tools and processes, and discusses the value that organizations can glean from analyzing and nurturing customer feedback from social media channels.
Posted: 24 Nov 2014 | Published: 24 Nov 2014

IBM

Self-Service Reporting Empowers SterlingBackcheck Teams
sponsored by ThoughtSpot
CASE STUDY: Find out which business intelligence product a background screening company implemented to help scale access to data and facilitate enterprise insights across the organization.
Posted: 17 Dec 2014 | Published: 17 Dec 2014

ThoughtSpot

Retail Re-Imagined: How to Keep Pace with the Always-Connected Consumer
sponsored by Toshiba
EGUIDE: Find out what it takes to provide an exceptional omni-channel experience for your consumers.
Posted: 10 Dec 2014 | Published: 10 Dec 2014

Toshiba

SaaS Takes Center Stage
sponsored by IBM
WHITE PAPER: Software as a service (SaaS) continues to show an impressive growth cycle, delivering value across the enterprise.  Learn how subscription-based business applications are expected to make an even bigger impact in 2014 and beyond.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

IBM

5 Best Practice Steps for B2B and B2C Convergence
sponsored by IBM
WHITE PAPER: Access this Aberdeen research report to find out how customer requirements and cross-channel logistics flow, grow, and coverage – and what that means for your supply chain strategy.
Posted: 05 Dec 2014 | Published: 05 Dec 2014

IBM
 
 
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