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eCRM Reports
How to Know if Your Business is Ready for CRM SaaS
sponsored by Microsoft
WHITE PAPER: In this white paper, learn how to tackle specific CRM challenges and how SaaS options can help your organization adapt to changing customer expectations and behaviors.
Posted: 10 Nov 2015 | Published: 10 Nov 2015


The State of Digital Downloads 2015: Consumer Perceptions. Behaviors, and Downloading Preferences
sponsored by Limelight Networks, Inc.
WHITE PAPER: In this report, examine the results of a 2015 survey about consumer perceptions and behaviors towards digital content. Understand your customer's preferences on how to download and consume it, as well as their relationship with electronics.
Posted: 03 Nov 2015 | Published: 29 May 2015

Limelight Networks, Inc.

How to Create an Effective Social CRM Strategy
sponsored by Microsoft
WHITE PAPER: This insightful white paper reveals proven guidelines for conducting customer experience management using social. Learn from a series of social thought leaders about the practice of social listening and building a social CRM strategy.
Posted: 13 Oct 2015 | Published: 13 Oct 2015


Leveraging a Single Commerce Solution Across all Channels to Improve Customer Experience
sponsored by NetSuite
WHITE PAPER: This white paper reveals the challenges retailers have to overcome in order to reach customers in the digital age. Get insights into why customer experience management is important, and how to provide a consistent customer experience across all channels.
Posted: 26 Oct 2015 | Published: 26 Oct 2015


Acquire and Retain Best Practices
sponsored by Hewlett Packard Enterprise
WHITE PAPER: In this resource learn how the right BI solution needs to be simple, reliable and risk-free – one that scales as you grow, but is affordable now. Additionally, discover a solution that meets the needs of small and mid-sized businesses.
Posted: 15 Nov 2015 | Published: 15 Nov 2015

Hewlett Packard Enterprise

Personalized, Customer Engagement with Predictive Customer Intelligence
sponsored by IBM
WHITE PAPER: In this white paper, learn how to leverage predictive customer intelligence tools that can enable you to create seamless, consistent customer experiences across channels and brands.
Posted: 19 Oct 2015 | Published: 19 Oct 2015


Salesforce API Integration Cheat Sheet
sponsored by Cloud Elements
RESOURCE: This infographic is your "cheat sheet" to a successful Salesforce API integration. Rely on this quick guide to build an integration that can help the business access customers, accounts, contacts, leads, opportunities, and sales revenue data back in your app.
Posted: 27 Oct 2015 | Published: 27 Oct 2015

Cloud Elements

How a National Retailer Evolved Its Chat to Get Shoppers What They Want
sponsored by 24/7 Customer
WHITE PAPER: One national retailer began offering various versions of chat technology to provide service to customers. After several implementations they moved to one system to provide, in-context real time service to customers even during off-peak hours. Discover what system enabled this company to employ best practices when engaging with visitors.
Posted: 11 Nov 2015 | Published: 11 Nov 2015

5 Ways Analytics Will Rock Your Sales
sponsored by
WHITE PAPER: Access this whitepaper for 5 essential ways data can revamp your sales cycle, and how this translates to new revenue. Read on to ensure you are tapping all the resources at your disposal, and capitalizing on the proper channels for improved revenue.
Posted: 18 Nov 2015 | Published: 18 Nov 2015

How Leading Retailers Optimize the Customer Journey
sponsored by IBM
WHITE PAPER: Access this report to see how leading retailers personalize the customer experience using analytics, collaboration, and merchandising best practices.
Posted: 19 Oct 2015 | Published: 31 Jul 2013

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