eCRM

WHITE PAPER: Your customers are also calling, chatting, tweeting and emailing your contact center agents, sharing valuable information during each interaction. Download this complimentary white paper to learn how you can easily gather and leverage data from all customer interactions to assess how your agents are performing and improve the customer experience.

Posted: 28 Dec 2011 | Published: 28 Dec 2011

ESSENTIAL GUIDE: This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.

Posted: 31 Jan 2012 | Published: 31 Jan 2012

VIDEO: This brief video demo details an analytics dashboard that seamlessly pulls together analytics for campaign marketing lists. Watch this now to see how easy it is to use this dashboard for improving your marketing campaigns.

Posted: 20 Jan 2012 | Premiered: 20 Jan 2012

WHITE PAPER: Discover more information about how tablets are affecting the workplace and why enterprises need to implement a tablet strategy for a secure and effective environment.

Posted: 02 Dec 2011 | Published: 02 Dec 2011

WHITE PAPER: Read this Forrester Research Inc. analysis of 18 leading customer relationship management (CRM) suite solutions. See what vendors offer the best systems for BPM, ERP, TCO, midsized organizations, and basic needs.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

EBOOK: This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates.

Posted: 07 Feb 2012 | Published: 07 Feb 2012

VIDEO: This brief video shoes how predictive analytics benefits Arvato Services, Yamaha Motor Europe, Banco Itau Argentina, Avis Europe and other organizations. For example, Avis Europe uses IBM predictive analytics to drive highly personalized e-mail campaigns based on detailed customer profiles.

Posted: 18 Nov 2011 | Premiered: 18 Nov 2011

WHITE PAPER: This resource explores selling solutions for IT service providers. Learn about what a Pain Chain is, how it works, and how to use it as a successful sales strategy. When used correctly, the Pain Chain becomes a useful tool that can help strengthen your relationship with your clients.  

Posted: 03 Jan 2012 | Published: 03 Jan 2012

WHITE PAPER: Read this brief white paper to familiarize yourself with eSignature laws so that your company can gain a competitive edge and increase your business's productivity.

Posted: 20 Jan 2012 | Published: 20 Jan 2012

ANALYST REPORT: This report explores how best-in-class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability.

Posted: 13 Jan 2012 | Published: 13 Jan 2012