Customer service demands are overrunning companies today. In both business-to-consumer and business-to-business settings, product and service offerings are proliferating and customer interactions are multiplying. This white paper di...
This report explores how the banking industry architecture network (Bian) service landscape may be used to define a comprehensive commercial blueprint that could be used to cloud-enable the banking industry.
What would it look like for a financial institution to do everything right with today's technology? This is the question Celent's Model Bank research has tried to answer in this exclusive case study.
sponsored by Silverpop Systems Inc. an IBM Company
Access this valuable resource to learn how you can reach out to lapsed customers and shore up your customer loyalty and retention using proven data-driven processes. Read on to learn how retailer Milk&More was able to implement these strategies to win over their lapsed customers.
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