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Realizing the True Value of Online Self-Service and E-Billing
sponsored by Oracle Corporation
PRODUCT LITERATURE: Customer service demands are overrunning companies today. In both business-to-consumer and business-to-business settings, product and service offerings are proliferating and customer interactions are multiplying. This white paper di...
Posted: 16 Jan 2007 | Published: 01 Aug 2005

Oracle Corporation

The Changing Landscape of ITSM
sponsored by SearchCIO.com
EBOOK: It's a brave new world for IT service management. Managing IT services today requires CIOs to keep up with cloud, mobile and users' insistence on self-service IT.
Posted: 18 Jun 2014 | Published: 18 Jun 2014

SearchCIO.com

Straight to the Top. CIO Leadership in a Mobile, Social, and Cloud-based World
sponsored by ComputerWeekly.com
BOOK: There is a growing trend to emphasise the business skills of CIOs, but in-depth knowledge of technology is still necessary for CIOs to succeeed, writes Gregory S. Smith, in this extract from his book, Straight to the top.
Posted: 01 May 2014 | Published: 01 May 2014

ComputerWeekly.com

Human Capital Asset Management and Workforce Optimization
sponsored by Genesys
WHITE PAPER: Learn about a business management strategy approach that calls for developing analytical models to define and measure individual capabilities relevant to the organization's desired business outcomes.
Posted: 15 Sep 2014 | Published: 31 Dec 2013

Genesys

The unlikely origins of online banking
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Bryan Johnston, former CEO of TSB Northern Ireland, tells the story behind the bank's development of the first online real-time banking system in Europe.
Posted: 12 Sep 2014 | Published: 12 Sep 2014

ComputerWeekly.com

Intelligent Data Capture: Driving Efficiency Within Finance Shared Services Centers
sponsored by Perceptive Software
WHITE PAPER: This white paper discusses the challenges and benefits of implementing a shared services center.
Posted: 09 Jul 2014 | Published: 31 Dec 2013

Perceptive Software

How FrontRange Stands Out From the Crowd
sponsored by FrontRange Solutions Inc.
VIDEO: Until recently, service and client management were handled separately. But today's competitive business climate demands that IT environments – and the critical IT processes like these ones that support them – be unified.
Posted: 23 Jul 2014 | Premiered: 30 Jan 2014

FrontRange Solutions Inc.

The New Era of BPM: Uniting Insight and Automation for Improved Process Management
sponsored by OpenText
WEBCAST: In this webcast, discover how to marry understanding, automation and management of your business flows and case management needs. You'll also learn how to unify process and case management best practices while providing the fastest time to value.
Posted: 18 Aug 2014 | Premiered: Mar 27, 2014

OpenText

Elavon - Improving Payment Accuracy While Reducing Monthly Processing from Two Weeks to Two Days
sponsored by IBM
WHITE PAPER: This resource explains why improving payment accuracy is essential to any business, in order to gain the most insight to employee performance across the company.
Posted: 30 Jul 2014 | Published: 01 Feb 2013

IBM

Cloud Computing Cost-Saving with a Hybrid Model
sponsored by Intel
WHITE PAPER: This whitepaper unveils a theoretical financial model that will help you analyze cloud costs now and into the future.
Posted: 19 May 2014 | Published: 08 May 2013

Intel
 
 
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