This IDC Vendor Spotlight reviews Cisco's collaboration services. This paper also reviews IDC research on the overall collaboration market, including unified communications (UC), and looks at the impact and benefits of collaboration services on customers and partners.
IT service management (ITSM) software is a necessary component of successful IT management, but choosing an ITSM vendor and dealing with customization can be a huge pain. Should the business support IT in customizing this software to fit its needs, despite the complexity and cost?
This key resource discusses five important factors to consider in analyzing how a platform vendor's partner program will help your organization drive revenue in today's fast-moving environment.
Analysts have predicted that 2014 will see the creation of "executives with no idea about IT sourcing" due to the many changes that digitisation will bring to IT outsourcing. In this issue CW Europe's outsourcing editor looks at how digitisation and consumerisation are changing the IT department.
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines